Service
We do not only offer excellent excavator , but also perfect after sales-service. For machines, choosing a top-leading manufacturer is very important in order to enjoy perfect after-sales service.
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Inquiry Stage
1 . When receive emails , reply within I working day 2 . Design specific programs according to your requirement .
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Visit Stage
1 . Welcome to visit our factory 2 . You can also visit many our customers factories to see our excavator.
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Production Stage
1 . Offer foundation drawing within 1 months after signing contract 2 . Inform the production progress and offer pictures every month 3 . Customers can supervise the production schedule and perform quality inspection during the production period 4 . Tell customers the quantity , weight , volume and containers needed before delivery.
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Delivery Stage
Share loading pictures of each containers
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Installation And After sales-service
1. We will arrange 2-3 engineers to guide installation. 2. Reply any questions from customers within 1 working days. 3. Offer users with complete,accurate,and detailed technical information for producing grinding balls. 4. Offer customers with technology,maintenance,operation theory and training. 5. Lifetime service. 6. Equip with professional after sales-service worker to offer follow-up service. 7. Provide various spare parts and wearing parts at a reasonable price. 8. Offer 24 hours service for equipment malfunction and help eliminate errors in time.
